CaseTrust for Education is part of the essential tier under Education Excellence Framework.

A PEO that achieves CaseTrust for Education is certified as an organisation that possesses the foundation for good quality student welfare practices and standards. The PEO will have the following mechanisms in place:

Clear Fee Policies

• Clearly articulated and documented policies on course fees and fee refund. These must be fully disclosed to the student and adhered to according to the terms and conditions of the contract between the PEO and the student.

Well-Defined Student Redress Practices and Systems

• A student-redress system with proper and clearly defined dispute resolution mechanisms for the student and the PEO. This will include mediation by CASE Mediation Centre and recourse to the Small Claims Tribunals and the Courts, if necessary.
  
• A Student Protection Scheme to protect the students' tuition fees in the event the PEO being unable to continue operations for adverse situations such as insolvency and regulatory closure of the PEO.

Disclosure of the PEOs' Commitment to Quality

• A self-declaration by the Chief Executive Officer of the PEO clearing spelling out quality criteria such as the school's student-teacher ratio, the course fees, refund and redress policies, the size and number of the classrooms in the PEO, the number of full-time teachers/lecturers and other relevant information that will be of interest to all its students. This information will be made easily available for all (eg. in the PEO's website).

Well-Trained Personnel

• PEOs must ensure that it has strong academic and administrative staff who are capable of delivering quality educational programmes as well as providing excellent student services.